All The Nitty Gritty

Our Sample policy is as follows:
Samples are available for purchase and can be collected from our offices.
Samples with an individual product price of less than R100 excluding VAT may not be returned.
Memory sticks may not be returned for credit.
Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
Damage to any part of sample or packaging will result in samples not being accepted for return.
  • If you have ordered an item that requires assembly, there will be penalty fees should this item be cancelled or colours changed.
  • Returns may not exceed 14 days from date of receipt.

Quotations

  • Ambella Corporate shall provide the Client with a quotation for services and/or products required by the Client, of which shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for a period of 7 (seven) calendar days.
  • Quotations are subject to the availability of products and/or services and are subject to any increases in price or costs, including currency fluctuations, which may occur before the order is accepted by the Client.
  • Quotations are subject to stock availability at the time of confirmation of the order by the Client, whether by way of paying the deposit or by purchase order.

Branding Terms and Conditions

ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
  • Vector artwork
  • We accept PC format artwork only.
All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point, png.
We cannot take responsibility for non-delivery of orders if layout approval is not received.
Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
Artwork received in the correct format will not be charged for.
Artwork not received in the correct format will attract a redrawing fee of R350 excluding VAT.
Branding cancelled after layouts have been generated will be charged for at 25% of the total order.

General Terms and Conditions

Once stock has been collected / delivered / we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
It may take up to a week to carefully check the stock that is returned and once we are
We do not accept returns on discontinued and clearance items.
 

Payment 

PAYMENT
  • We do not accept cash for any orders as having cash on the premises is a security risk.We accept payment by way of Electronic Funds Transfer or PayFast.
  • All payments made by the Client to Ambella Corporate shall be made free of deduction, set-off, bank charges and commissions and shall not be withheld for any reason whatsoever. Any extension of the due date for payment shall be valid only if reduced to writing. Discounts shall be forfeited on overdue amounts.
  • Ambella Corporate may, at its sole discretion, extend a 30 (thirty) day incidental credit facility to the Client and may, at its sole discretion, amend or withdraw such facility. Incidental credit facilities are to be approved in writing. Interest of 2% (two per centum) will be incurred on all overdue amounts.
  • Orders will only be released for collection or dispatched for delivery once payment in full, including interest, if applicable, reflects in Ambella Corporate's bank account. A company purchase order may, at the sole discretion of Ambella Corporate , be accepted. Ambella Corporate shall not be liable for missed deadlines due to non-payment or late payment by the Client.
  • Goods remain the property of Ambella Corporate until paid in full. The risk in and to the products shall pass from Ambella Corporate to the Client upon the date of delivery thereof by Ambella Corporate to the Client or their agent. Any delivery notes or waybill (be it a copy or an original) signed by the Client, a representative of the Client (e.g. secretary, security) or a third party engaged to transport the products shall be conclusive proof that delivery was made to the Client.
  • Should Ambella Corporate be required to institute legal proceedings to enforce its rights in terms of the contract with the Client, the Client agrees to be liable for and pay Ambella Corporate's collection commission, tracing fees as well as its legal fees on the scale of attorney and own client.

CANCELLATION POLICY
Written orders constitute a binding contract and are legally enforceable.
Once an order has been emailed, cancellations prior to collection will be subject to a 25% handling and admin fee.
In the case of cancelled orders where layouts have been done, a handling fee of 25% of the total order will be charged.

Website terms of use

Product Descriptions:
Ambella Corporate and its affiliates attempt to be as accurate as possible. However, The Promo Group does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition subject to the terms and conditions as outlined above. Please note that any product which has been branded will not be accepted for return or refund.

Returns And Refunds

  • It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.
  • All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorisation has been obtained from Ambella Corporate. Any goods returned at the Client’s request may be returned by carriage which expense will be paid for by the Client. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.
  • Ambella Corporate may replace any goods which were sold by Ambella Corporate directly to the Client and which goods are not in accordance with specifications, or alternatively (provided that the goods have not been damaged in any way whatsoever subsequent to it being dispatched or delivered to the Client, as the case may be), at Ambella Corporate option, Ambella Corporate shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of credit in favour of the Client.
  • Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than Five (5) days from receiving the order.
    Any complaint received after the Five(5) day mark will be investigated, but we cannot guarantee a resolve.
  • Branded goods and memory sticks may not, regardless of fault, be returned.
  • Gift sets cannot be returned or refunded once ordered (excluding cases where items have been found to be faulty upon delivery/collection).
  • Ambella Corporate is unable to provide a refund if the amount is less than R50.00 (fifty Rand) ex. VAT. Any refund less than R50.00 (fifty Rand) ex. VAT will be credited to the client’s account and set off against the Client’s next order (not applicable to online order purchases
  • Refunds shall be processed within 30 (thirty) days from acceptance of the return by Ambella Corporate.
  • Online Orders (purchases made through “Add To Cart”): The provision of goods and services by Ambella Corporate is subject to availability. In cases of unavailability, Ambella Corporate will refund the client in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.

Delivery

  • Unless alternative arrangements have been made with, and accepted by, Ambella Corporate , the Client is to collect the order or accept delivery within 5 (five) calendar days from the Client being advised as such. Orders not collected or delivered within 14 (fourteen) calendar days will be charged storage fees or sold to offset Ambella Corporate's costs.
  •   Ambella Corporate's free delivery option is subject to certain package size and weight restrictions, please confirm with your Account Manager. As a result, some bulky items do not qualify for free delivery (for example, boxes, hand sanitiser, bottled water, etc.). Free Delivery excludes freight insurance which remains the Client’s responsibility.
  • For orders that do not qualify for free delivery, we will quote the Client using an external courier service to effect delivery, and once accepted and paid by the Client, and we will arrange for goods or orders to be delivered to the Client’s address.
  • The delivery address needs to be easily accessible for the carrier and drop off shall be to the front entrance of the address provided, unless otherwise agreed.
  • Delivery times quoted are estimated times only. Ambella Corporate accepts no responsibility whatsoever for any loss or damages caused by late delivery or non-delivery, howsoever caused or arising and the Client specifically indemnifies Ambella Corporate as such.
  • The risk in the goods shall pass to the Client upon the goods being loaded for delivery to the Client’s chosen premises/specified destination.
  • The Client is expected, in all cases, to take such measures as may be reasonable for the purpose of averting or minimising loss or damages and to ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised. The carrier shall be deemed to be an agent of the Client, irrespective of which party issued the instructions to or paid the carrier.
  • If goods have to be re-delivered due to refusal to accept delivery or being undeliverable or unclaimed due to incorrect address details provided by the Client or for any other reason due to the Client’s action/omission, the Client will be invoiced for any additional delivery costs.
  • The Client must report, by recorded delivery, to the carrier any reservations the Client may have concerning the state of the goods or their packaging, within 24 (twenty-four) hours of the delivery time. A copy of these reservations, including a picture (if possible), must be sent to Brandability within the same time frame. In the absence of notice accordingly, the Client shall be deemed to have received and have accepted the goods in good order and condition as dispatched, delivered and invoiced by Ambella Corporate .
  • The Client is expected to inspect the goods on delivery and to verify specifications and quantity. Goods may not be returned, and deliveries may not be refused except by prior arrangement with Ambella Corporate . If any goods sold to the Client do not accord with specifications, the Client shall notify us in writing immediately upon the defect becoming known to the Client and, provided the Client does so within 24 (twenty-four) hours from the time of delivery of the defective goods to the Client. Ambella Corporate may, at its discretion, replace any goods which were sold by us directly to the Client and which goods are not in accordance with our specifications.
  • Notwithstanding delivery and the passing of risk, ownership of the goods remains vested in Ambella Corporate until such time as the Client shall have effected full payment, including any related costs, in accordance with the invoice. “Payment” signifies the receipt of the amount due in terms of invoice/statement in the bank account of Ambella Corporate . Until such time as the Client shall have paid the invoice in full for such goods, the Client shall not, otherwise than in the ordinary course of business, sell, pledge or otherwise encumber the goods concerned and shall not remove such goods from the business premises of the Client without prior written consent from Ambella Corporate . 
  • Unless the Client’s order specifically states a date on or before which delivery is required and such date or any other delivery date is accepted by us in writing, orders will be accepted for delivery as and when goods can be made available by Ambella Corporate and we is entitled to execute orders piecemeal or in part deliveries. Notwithstanding the aforegoing and any contrary provision which may be contained in the Ambella Corporate terms and conditions, the time of delivery shall not be of the essence of the contract and the Client shall not be entitled to cancel any agreement of sale should Ambella Corporate fail to deliver the goods on the agreed date.
Commencement, Duration And Application
  • The Ambella Corporate  terms and conditions shall commence to apply upon Confirmation of Order by the Client in each instance.
  • The terms and conditions shall apply and endure until the services and/or products and/or orders quoted for and accepted by the Client are rendered and/or delivered to the satisfaction of the Client and in line with the terms and conditions and until full payment of  invoice(s) have been made by the Client in each instance.